Damaged or lost package claim
If your package arrives damaged, or if it hasn’t been delivered after an unusually long time, you can file a claim. The process is the same on both routes.
How claims are handled
- You fill out the claim form
With the requested information and documents. - Our team reviews the file
An inspection of the package may be requested. - You receive a response
With the proposed next steps.
WHAT TO PROVIDE
- The shipment’s tracking number
- A description of the contents and the damage observed
- Photos of the package and its packaging, if possible
- An estimate of the repair or replacement value
Report any visible damage as soon as you receive the package, ideally within hours of delivery. Every claim is reviewed individually and you are kept informed at each stage.