{"id":6496,"date":"2026-07-30T06:33:53","date_gmt":"2026-07-30T10:33:53","guid":{"rendered":"https:\/\/tps509.haitiwebdesign.com\/reclamation\/"},"modified":"2026-08-06T22:49:09","modified_gmt":"2026-08-07T02:49:09","slug":"claims","status":"publish","type":"page","link":"https:\/\/tps509.com\/en\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6496\" class=\"elementor elementor-6496 elementor-6343\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d542d67 elementor-section-content-middle animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no elementor-invisible\" data-id=\"d542d67\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInRight&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc86f8a elementor-invisible\" data-id=\"bc86f8a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4620fd3 aleft elementor-widget elementor-widget-wgl-double-heading\" data-id=\"4620fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wgl-double-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wgl-double-heading\"><h3 class=\"dblh__title-wrapper\"><span class=\"dblh__title dblh__title-1\">Damaged or lost package <\/span><span class=\"dblh__title dblh__title-2\"> claim<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4764caf elementor-widget elementor-widget-text-editor\" data-id=\"4764caf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your package arrives damaged, or if it hasn&#8217;t been delivered after an unusually long time, you can file a claim. The process is the same on both routes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f258769 elementor-widget elementor-widget-spacer\" data-id=\"f258769\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-dab7f49 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"dab7f49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7cc7c8f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7cc7c8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e48154b elementor-widget elementor-widget-heading\" data-id=\"e48154b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">How claims are handled <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18fa786 elementor-widget elementor-widget-text-editor\" data-id=\"18fa786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>You fill out the claim form<\/strong><br \/>With the requested information and documents.<\/li><li><strong>Our team reviews the file<\/strong><br \/>An inspection of the package may be requested.<\/li><li><strong>You receive a response<\/strong><br \/>With the proposed next steps.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ea1f0b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4ea1f0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa28df elementor-widget elementor-widget-heading\" data-id=\"4fa28df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"> WHAT TO PROVIDE <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a5c36 elementor-widget elementor-widget-text-editor\" data-id=\"60a5c36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"transmax_list transmax_check\"><li>The shipment&#8217;s tracking number<\/li><li>A description of the contents and the damage observed<\/li><li>Photos of the package and its packaging, if possible<\/li><li>An estimate of the repair or replacement value<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fa450d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0fa450d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-140edf8 elementor-widget elementor-widget-text-editor\" data-id=\"140edf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Report any visible damage as soon as you receive the package, ideally within hours of delivery. Every claim is reviewed individually and you are kept informed at each stage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe2a5a1 aleft a-mobileleft elementor-widget elementor-widget-wgl-button\" data-id=\"fe2a5a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wgl-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"button-wrapper\"><a  class=\"wgl-button btn-size-xl \" role=\"button\" href=\"https:\/\/tps509.com\/en\/contact-us\/\"><div class=\"button-content-wrapper \"><span class=\"wgl-button-text\">Fill out the claim form<\/span><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Damaged or lost package claim If your package arrives damaged, or if it hasn&#8217;t been delivered after an unusually long time, you can file a claim. The process is the same on both routes. How claims are handled You fill out the claim formWith the requested information and documents. Our team reviews the fileAn inspection of the package may be requested. You receive a responseWith the proposed next steps. WHAT TO PROVIDE The shipment&#8217;s tracking number A description of the contents and the damage observed Photos of the package and its packaging, if possible An estimate of the repair or replacement value Report any visible damage as soon as you receive the package, ideally within hours of delivery. Every claim is reviewed individually and you are kept informed at each stage. Fill out the claim form<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6496","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/pages\/6496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/comments?post=6496"}],"version-history":[{"count":7,"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/pages\/6496\/revisions"}],"predecessor-version":[{"id":6633,"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/pages\/6496\/revisions\/6633"}],"wp:attachment":[{"href":"https:\/\/tps509.com\/en\/wp-json\/wp\/v2\/media?parent=6496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}